Hospital AI System
Automated hospital appointments, triage, and WhatsApp follow-ups — saving 12+ hours weekly.
80%
Appointments automated
12+ hrs
Staff time saved weekly
94%
Patient satisfaction
The Problem
What needed to change
A mid-size hospital in Delhi received 200+ appointment calls daily. Front desk staff spent 60% of their time on repetitive booking, rescheduling, and basic patient queries — leaving less capacity for actual care coordination. Missed appointments cost the hospital ₹15,000+ monthly.
The Solution
How we built it
Built a GPT-4o powered AI system integrated with the hospital's scheduling software via a custom Flask API. The system handles appointment booking, rescheduling, doctor availability queries, and post-visit follow-ups — over both web chat and WhatsApp Business API. Escalates complex medical queries to staff immediately.
The Results
What it delivered
- Automated 80% of all appointment bookings end-to-end without staff involvement
- Reduced front desk inbound call volume by 65%
- Saved 12+ staff hours every single week
- 94% patient satisfaction score in post-interaction surveys
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