AI Voice & Conversational Platform
Enterprise AI chatbot with voice capabilities that reduced support volume and delivered 24/7 intelligent responses.
↓40%
Support ticket volume
24/7
Automated responses
0
Downtime at launch
The Problem
What needed to change
A US-based digital product engineering firm (E-Solutions Inc., San Jose) was managing high volumes of repetitive customer queries across multiple service lines. Their support team spent significant time on questions that had clear, consistent answers — leaving less capacity for complex client work and slowing response times.
The Solution
How we built it
Built and integrated a conversational AI chatbot powered by GPT-4o and LangChain into their customer-facing platform. The system handles natural language queries, routes complex issues to the right team, maintains context across conversations, and supports both text and voice input for a seamless experience.
The Results
What it delivered
- Reduced inbound support ticket volume noticeably from day one
- Implemented clean, well-documented, production-ready code integrated into existing platform
- Voice input support enabled accessibility for a broader range of users
- Zero downtime deployment with full handoff documentation for internal team
More Projects
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